Provider Training – ACIS Quality Standards – Webinar 2

Webinar 2 builds on the content explored in Part 1. The focus is on ACIS 2018 – Essential Support Level 1 – Part 3 and Part 4:

  • Part 3: Service Delivery

  • Part 4: Service Environment

This training is delivered by a Subject Matter Expert with knowledge and skills that are relevant to the topics being taught.

Objective of the sessions

To ensure that Service Providers and their staff have the essential knowledge to deliver the highest quality service to each participant.

Who should participate

ACIS certified service providers staff from senior management to coordinators and other staff.

Learning Outcomes

At the completion of this session you should be able to:

  • Understand the guiding principles of ACIS 2018 Essential Support Level: Part 3 and Part 4

  • Identify the detailed requirements of Level 1- Essential Support Level:

    • Service Delivery

    • Service Environment

  • Recognize the key outcomes for Part 3 and Part 4

  • Understand the steps to the certification process

  • Prepare and manage on-site audits

Date and Time

February 21, 2019, Thursday 11am-12md

Duration: 60 minutes

Location

Webinar

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