NDIS Quality Update | ACIS Transition | Residential & Home Care Update

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NDIS Quality Auditing Update

Last week the NDIS Commission communicated some changes to the NDIS Approved Quality Auditors Scheme. Below is a brief summary of those changes which may or may not directly affect service providers.

Reduction in minimum audit duration for stage two audit (section 15)

The minimum audit duration for a stage two audit has been reduced from one day to half a day (from 8 to 4 hours of work).

The process for calculating audit duration, including minimum duration times, needs to be proportionate to the size and scale of the provider and the scope and complexity of the supports being delivered.

 Surveillance (monitoring) audits do not apply to certain providers (section 10)

The Guidelines already say that the provisions do not apply to providers registered for specialist disability accommodation only, and providers that are individuals or partnerships and registered for early intervention supports for early childhood only.

The Guidelines have been revised so that, unless a surveillance (monitoring) audit is made a condition of registration, they also do not apply to a provider that is a body corporate and subject to a certification audit only because of its body corporate status. This means that the providers are registered only for classes of supports that require an assessment method of verification.

The change will take effect from the commencement of the revised Guidelines. Accordingly, the NDIS Commission expects approved quality auditors to take prompt action to adjust fees and quotes for audits that have not yet commenced, in line with the change.

The NDIS Commission recognises that there could be providers that have already paid approved quality auditors in advance for surveillance audits that are no longer needed. The NDIS Commission encourages approved quality auditors to discuss this with the affected providers, and to reach an agreement about discounting of relevant fees where appropriate.

Stage two audits can be conducted remotely in certain circumstances (section 15)

Generally, stage two audits need to be conducted on-site.

However, the Guidelines have been revised so that a stage two audit can be undertaken remotely, and special Commission approval is not required, where certain criteria apply.

Stage two remote auditing can occur where:

  • the provider is:
  • (a) operating in remote or regional areas; or
  • (b) operating from a virtual site; or
  • (c) providing supports that involve limited interaction with participants; and
  • remote auditing is appropriate having regard to the size and scale of the provider and the scope and complexity of the supports being delivered or to be delivered; and
  • the approved quality auditor is accredited to IAF MD4.


A provisional audit can be conducted as a single on-site audit (Section 27)

A provisional audit consists of a stage one (off-site) audit and a stage two audit that has been modified to reflect that the provider has not yet commenced service delivery.

The Guidelines have been revised to give approved quality auditors the option of conducting the activities that make up the stage one and stage two audits of a provisional audit as a single on-site audit.

Further information

These revisions commenced on 10 April 2019. Approved quality auditors therefore need to apply these revisions in their auditing activities from 10 April 2019.


ACIS 2013 transition to ACIS 2018 Reminder

Just a reminder to ACIS certified providers, that the transition from ACIS 2013 to ACIS 2018 deadline is 30 July 2020.

This means you need to be working toward CERTIFICATION by this date. ACIA recommends you start discussions about your next years’ audit schedule with your ACIS accredited certifying body in coming months to ensure you have sufficient time to undergo the audit and where necessary address any corrective actions raised prior, to be certified by the due date.


Residential, Home Care and Aged Care Update

There has been considerable discussion regarding the need for a base line staffing ratio for Residential Aged Care facilities that has been further highlighted following interviews at the Royal Commission into Aged Care Quality and Safety. The National Aged Care Alliance (NACA) have released their position paper which is available on their website.



An update to the Aged Care Legislation Amendment (Comparability of Home Care Pricing Information) Principles 2019including requirements for implementation July 1 2019 is provided in the link below.





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